FAQs
General Info
What is 10 Day Ink?
A: A small henna business located in my home in Phoenix, AZ, USA, run (and owned) by me, Kala! I provide henna & jagua supplies, DIY kits, learning workshops, bridal mehndi, party bookings, and more!
Why the name "10 Day Ink?"
A: I thought it would be a fun way to indicate that I offer more than just henna, and that it is a temporary stain, not a permanent one.
Who else works at 10 Day Ink?
A: Currently it is just me, Kala. Sometimes friends help me with small errands here and there but I do just about everything myself.
How can I contact you?
A: For most inquiries I prefer being emailed at 10dayink@gmail.com
Products & Ingredients
Q: What is Henna?
A: The henna plant, or "Lawsonia inermis" is a flowering shrub that grows best in hot, tropical climates (India, North Africa, Middle east). The leaves of the plant contain a dye molecule which permanently binds very well to keratin and stains it in reddish brown hues. It has been used for centuries to naturally dye hair, brows, skin and nails as cultural practices among a variety of peoples. For a longer shelf life, the leaves are dehydrated, crushed and sifted into a fine powder that can hold the dye in almost perfect condition for 12 months until it is mixed with a liquid and ready to be released. I source my henna powder from a farm in Rajasthan, India in large bulk, it is my favorite powder from my favorite people.
Q: What is Jagua?
A: The Jagua berry (Genipa Americana) is a fruit that grows best in the tropical climates of South America. The ripe berry is an edible fruit (or syrup) but the unripe berry juice contains genipin which naturally stains skin a dark navy blue tone. This has been used as a form of body art expression by the Shepibo tribe in the Peruvian Amazon for centuries, and is now making its way into the hearts of other henna lovers. I get my organic Jagua from a sustainable farmer and manufacturer in Peru.
Q: What is Hengua?
A: The word "hengua" is just the words "henna" and "jagua" smashed into one word because it is a paste I make with both henna powder and jagua juice for a darker rich brown stain.
Q: What is Notblack Henna?
A: The name is a play on the term "black henna" which indicates a product that is already on the market, but contains dangerous chemicals such as ppd. My recipe only contains henna powder, jagua juice and jagua powder, sugar, and some tea tree essential oil. I have created a paste that stains hands black without any of the artificial dyes or chemicals used in other "black henna" on the market, so I called it "notblack henna."
Q: Do your products have preservatives or artificial dyes?
A: Short answer: No. Long answer: I personally hand-make my products using ONLY the ingredients I have listed in the descriptions section of the products in my shop. I do not use any artificial dyes, chemicals, preservatives or ppd in any of my products. What you read is what you get. The last thing I want is for someone to have an adverse reaction due to my products so I am completely transparent about all my ingredients. Some ingredients, however, ARE allergens (such as essential oils, citrus juices, etc) so I want everyone to be cautious of those, but no funny business.
Q: What ingredients do you use?
A: My ingredients are all listed according to which product you are looking at. Besides ordering the main ingredients in bulk from overseas, most of my additional ingredients (essential oils, sugar, lemon juice, xanthan gum) come from local stores. I support BDS-friendly companies and try my best to choose organic, local, vegan-friendly, and sustainable each time. Currently the brands I use are Nature's Oils (essential oil), Wholesome (sugar), Sprouts Local Farm (xanthan gum), and Lakewood's (lemon juice).
Q: I have an allergy to one of your ingredients, what can I do?
A: Minimum $30 cone order (or $50 bulk paste order) for custom batches as I cannot make a tiny custom amount for a single cone, but the price per cone will not be altered. If you wished to order a 5-pk hengua mix cone with eucalyptus essential oil instead of tea tree essential oil, the price would be the same. Email me to let me know which ingredient you may have allergies to and we will discuss alternatives. I try to keep several types of essential oils on hand as that is the most common allergy issue. Custom orders may be delayed an additional 5 days or so depending on what you require (if I have to order something special). I can also make henna paste without essential oil or lemon juice, but that will make the dye release process much shorter so I recommend choosing priority/express shipping if that is the case. You can also request the DIY kit with a different essential oil if you prefer. Before placing your order, your cart screen will have a small comment box inside which you will write the details of the alternatives we discussed (something short like "replace tea tree with eucalyptus" will suffice). That way your order AND request are placed together. Please do not email me your order ## and customizations via email as I cannot guarantee your actual order will be customized.
Shipping & Delivery
Q: When do you ship out orders?
A: Keep in mind it is just me doing everything, fresh, on my end. It takes me about 4-6 business days to process orders (which means printing out labels, verifying information, making the paste/cones/kits/items fresh, packing and labelling everything up, and handing it off to the carrier). I hand orders to their respective carrier (USPS, UPS, FedEx, DHL, etc) every Monday & Tuesday (and sometimes Saturday) according to how many I can process at once and holidays. I will do my best to ensure that: orders placed by Fridays 5:00 PM (MST) will be shipped out the following Monday and orders placed by Sunday 5:00 PM (MST) will be shipped out that Tuesday.
Q: Why do you only ship out orders on Monday?
A: Most non-expedited packages take about 4 BUSINESS days to deliver within the US. The weekends are not considered business days. I prefer handing packages [with perishable cones in them] to the carrier in the beginning of the week that way they are not left in a distribution center over the weekend. I am basically trying to avoid the event of expired cones being delivered to you if you did not choose Priority/Expedited shipping services.
Q: I placed an order but did not get any shipping/tracking information?
A: If you did not put your email into the checkout information you may not get updates about tracking your package so make sure to include your email there. Tracking numbers do not activate until the carrier scans them in so if you got an email with a tracking number but it doesn't give information yet, it means they haven't scanned it on their end yet. Give it a few days, or email me your order ## if you still don't get any tracking information.
Q: Why is there a tipping option at checkout?
A: I never ask for tips nor do I expect them. However, from previous experience, when a customer has requested a special accommodation (such as a change in recipe, or to expedite their package because of a rush order) they usually also ask for my venmo or similar to send me some sort of tip because of their appreciation. This is greatly appreciated but never expected, so I put the tipping option hidden if someone wants to go out of their way to choose it.
Q: How quickly will I get my package delivered?
A: It takes me about 4-6 business days to first process orders on my end before handing it off to the carrier (which is usually USPS, UPS, FedEx, or DHL, depending on your choice of shipping time). I hand orders in every Monday & Tuesday according to how many I can process at once. Once I hand it over, they will ship it out per your chosen method of shipment (ground takes 3-6 business days, Priority takes about 2-4 business days, Express takes 1-2 business days, and FedEx Overnight has been the only method I have seen truly deliver overnight, etc). Keep in mind that just because you choose an overnight shipping method, does not mean you will get your package delivered the next day if I haven't handed it over. If you need your package handed over to the carrier ASAP, send me a text 602-800-0422 with your order ## and a message that you need it fast. I will do my best to ship it off as quickly as I can.
Q: Can I change/modify my shipping address or order?
A: Yes, I can modify your order on my end before shipment just email me at 10dayink@gmail.com with Subject Line "Modify Order ##." You can also modify your order before shipment if you created an account on my website. Once your order has been handed over to the carrier, however, neither of us can make any adjustments, so make sure to get it done by Sunday 5:00 PM (MST).
Q: Why does it show that my package has been delivered when it hasn’t?
A: Packages sent via USPS will likely be delivered to your mailbox or front office, but packages shipped via UPS, FedEX, or other carriers may be dropped off at your door or incorrectly at a neighbor's door. I suggest checking the mailbox and asking neighbors first. Sometimes, the digital tracking number is marked 'delivered' before the carrier physically places it in the box. If it still is not delivered in 2 days please email me at 10dayink@gmail.com.
Q: Why did the attempted delivery fail?
A: A delivery attempt usually fails for any of the following reasons:
- Name on the shipping label does not match with the name of the addressee.
- Shipping address does not contain a valid Apt # or sub-address.
- Parcel was lost or misplaced by the carrier during shipping
- Parcel is delayed either by the shipping company or due to natural forces such as weather
- Consignee is not available (if you requested to sign for your package)
Once I hand over the package to the carrier it is out of my hands, so please contact the shipping company with your tracking number and proof of identity or other necessary information to arrange for a re-delivery if applicable.
Returns & Refund Policy
Q: Can I cancel my order?
A: Yes, you can cancel an order before shipment by either emailing me or logging into your account if you created one upon checkout. Email me at 10dayink@gmail.com with the Subject Line "Cancel Order ###" or log in to your account and cancel it there. Please note I cannot cancel an order that has already been handed over to the carrier, so please email me before Sunday 5:00 PM (MST).
Q: Can I return my order for a full refund?
A: At this time, I am unable to provide full refund for returned items if they contain perishables such as cones or bulk paste/gel orders. However, non-perishable items in the US can be returned in its original condition within 14 days of delivery for a full refund. If you wish to return perishable items in the US, I can provide you a unique non-expiring discount code for 70% of your order value to use on any item from my store on your next purchase. Perishable items must be returned within 7 days of delivery. Simply email me at 10dayink@gmail.com with the Subject Line "Return Order ##" and the reason for the return. Once approved, you will be responsible for shipping costs and return it to the following address:
10 Day Ink LLC
1522 W Lynne Ln
Phoenix, AZ 85041
At this time I cannot effectively process returns for international orders without losing money in the process, so if you are a dissatisfied international customer and there is another way I can make your experience better please email me.
Q: Why is your return policy so strict?
A: I am a very small business and truly cannot afford many return/refund requests. However, if you are completely dissatisfied with your purchase and feel there is nothing I can do to make it better, and never wish to order from me again, we will start a return/refund request within 7 days of delivery for orders within the US. Email me at 10dayink@gmail.com with your order number and reason for the return. Once approved, you will be responsible for shipping costs and return it to the following address:
10 Day Ink LLC
1522 W Lynne Ln
Phoenix, AZ 85041
Once everything in the package (yes including cards, stickers, and everything in its original condition) is delivered to me, I will provide you a full refund for the order. Keep in mind I cannot refund shipping costs as that goes to the carrier and not myself. At this time I cannot effectively process returns for international orders without losing money in the process, so if you are a dissatisfied international customer and wish to be refunded, I can refund you 70% of your order value without receiving a returned item from you.